Zhichong Privacy Policy
Version Effective Date: January 1, 2024
[Introduction]Zhichong (hereinafter referred to as "we") deeply understands the importance of personal information to you. We will strictly comply with laws and regulations, adopt appropriate security protection measures, and strive to protect the security of your personal information. This Privacy Policy aims to help you understand what information we collect, why we collect this information, how we use it, how we protect your information security, and your rights and other related matters.
I. [How We Collect Your Personal Information]In the course of your use of our platform services, we may collect the following information:1.1 Account Information: When you register or use this platform, we may collect your mobile phone number, WeChat ID, and other information used for identity verification and account management.1.2 Location Information: To provide you with nearby charging station search and navigation services, we need to obtain your geographic location information. If you refuse to provide location information, we will be unable to provide you with charging station location services.1.3 Device Information: To ensure the safe and stable operation of our services, we may collect your device model, operating system version, unique device identifiers (IMEI/Android ID/IDFA/OpenUDID, etc.), IP address, MAC address, software list, and other information.1.4 Usage Records: We collect log information from your use of this platform, including but not limited to search records, browsing history, charging records, transaction records, etc.1.5 Payment Information: When you recharge and make payments through this platform, we collect your payment method, payment amount, payment time, and other information. The payment process is handled by third-party payment platforms, and we do not store sensitive payment information such as your bank card number.
II. [How We Use Your Personal Information]We may use the collected information for the following purposes:2.1 To provide you with charging station search, navigation, scan-to-charge, and other services.2.2 To process your recharge, payment, invoice application, and other transaction requests.2.3 To send you service-related information such as charging promotions and event notifications.2.4 To optimize and improve our products and services, and enhance user experience.2.5 To conduct data analysis and user research to improve service quality.2.6 To ensure platform security and prevent fraud and illegal activities.2.7 To fulfill obligations as required by laws and regulations.
III. [How We Share, Transfer, and Publicly Disclose Your Personal Information]3.1 Sharing: We will not share your personal information with any company, organization, or individual outside of Zhichong, except in the following circumstances:(1) With your explicit consent or authorization.(2) As required by laws and regulations, judicial or administrative procedures.(3) To the extent necessary to provide charging services, sharing necessary vehicle and order information with charging station operators.(4) To the extent necessary for payment processing, sharing necessary transaction information with third-party payment platforms.(5) In emergency situations, to the extent necessary to protect the life or property safety of you or other individuals.3.2 Transfer: We will not transfer your personal information to any company, organization, or individual, except with your explicit consent or as otherwise provided by laws and regulations.3.3 Public Disclosure: We will only publicly disclose your personal information in the following circumstances:(1) With your explicit consent.(2) As mandated by law or judicial procedures.
IV. [How We Protect Your Personal Information]4.1 We adopt industry-standard security protection measures, including establishing reasonable management systems and technical means to prevent your personal information from being illegally accessed, used, modified, damaged, or lost.4.2 We encrypt user information for storage and transmission to ensure the security of data transmission and storage.4.3 We have established strict internal access control mechanisms, where only authorized employees can access user information, following the principle of minimum necessity.4.4 Despite the security measures we have taken, please understand that the internet environment is not 100% secure, and we cannot guarantee the absolute security of information.
V. [Your Rights]5.1 Right to Access and Correct: You have the right to access and correct your personal information. You can do so through the "Personal Center" page on this platform.5.2 Right to Delete: In the following circumstances, you may apply to us for deletion of your personal information:(1) Our processing of personal information violates laws and regulations.(2) We collect or use your personal information without your consent.(3) We collect or use your personal information in violation of the terms of this Privacy Policy.5.3 Right to Withdraw Consent: You may withdraw your consent for certain information collection through the platform settings function.5.4 Right to Cancel Account: You may apply for account cancellation by contacting customer service. We will complete the cancellation within a reasonable time after verifying your identity.5.5 Right to Complain and Report: If you believe we have violated personal information protection laws and regulations, you may file a complaint with regulatory authorities.
VI. [How We Use Cookies and Similar Technologies]6.1 To provide you with a more convenient browsing experience, we may use cookies or similar technologies to store your login status, preference settings, and other information. If you refuse to use cookies, you may not be able to use some features of this platform normally.
VII. [Protection of Minors]7.1 We attach great importance to the protection of minors' personal information. If you are a minor under the age of 18, you should obtain the consent of your guardian before using our platform services.7.2 For personal information of minors collected with the consent of their guardians, we will only use it to the extent permitted by laws and regulations, with the explicit consent of the guardian, or as necessary for the protection of minors.
VIII. [Updates to the Privacy Policy]8.1 We may update this Privacy Policy from time to time. When significant changes are made to this Privacy Policy, we will notify you through pop-up notifications, push notifications, and other means within this platform.8.2 Without your explicit consent, we will not reduce your rights under this Privacy Policy.
IX. [Contact Us]9.1 If you have any questions, comments, or suggestions regarding this Privacy Policy, you may contact us through the following methods:Customer Service Hotline: 400-887-52799.2 We will respond to your feedback within 15 working days of receipt.